Join our Residents' Partnership Group
A chance to make a difference!
Join our Resident Partnership Group and help us to improve services.
To volunteer, all you need is your experience of living in a First Garden Cities Homes property.
And in return you will receive training and support that will not only increase your skills, but help your CV stand out from the crowd.
To find out more, call Jon Thurlow, Resident Relations & Comms Manager on 01462 683307 email jon.thurlow@fgch.co.uk
Get Involved
Find out below how you can get involved in helping to design and shape services.
Resident Partnership Group
Would you like to join the Resident Partnership Group?
The Resident Partnership Group (RPG) is a friendly and supportive group of volunteers who meet regularly to review FGCH's housing service and make recommendations for improvements.
The Group receives training and support and builds knowledge to hold FGCH to account for good services.
Taking part is also a great opportunity to enhance your skills and build your CV.
RPG Chair Andrea Edwards said: “We give residents a voice and help First Garden Cities to make the right decisions – for residents and for the organisation.
We've recently been involved in discussions about rent setting and FGCHs new approach to dealing with damp and mould
“We want the RPG to be a representative cross-section of residents. It’s healthy to have different viewpoints and diversity. We’re very keen to get more younger residents on board because they’ll bring important new perspectives and ideas to the table.”
Vice Chair Richard Pitt said: “I joined the RPG because I wanted to get involved. We’re a friendly group of people who want to make a difference. The Pandemic was a difficult time for people and I am keen to work with FGCH to organise more social activities for residents and their families that encourage friendship and community. ”
If you would like to take part please call Jon Thurlow, Resident Relations & Comms Manager on 01462 683307 or email RPG@fgch.co.uk
Resident Survey 2023
In October 2023 we completed a survey amongst a proportion of our residents to find out what you think about your home and the housing services you receive from us.
Read the full report here
If you have any questions: please email enquiries@fgch.co.uk or call our Resident Services Team on 01462 683307.
You said, we're doing
- Our new estates visits programme has recommenced for 2024 and details of the programme are published on our website here
- Last year members of our Housing and Asset Management teams carried out 18 visits to nearly 100 locations, reporting what they found and requesting repairs.
- In 2023, the housing team worked with Boscombe Court residents to improve landscaping and security. Our Estate Operative now visits regularly to carry out timely communal repairs. A very successful 'skip day' was held to facilitate the responsible disposal of bulky items
- Work has taken place to improve parking signage at John Coxall Court and our estates operative visits have been amended on residents request. We will also be installing a defibrillator shortly and providing residents with training
Review our performance
Since 2015 residents have been carrying out annual 'scrutiny' projects to review the quality and performance of housing services. This has led to improvements in how things are done.
From 2024, scrutiny projects will be co ordinated by the Resident Partnership Group (RPG) starting in April by looking at what respect looks like to residents and how FGCH can deliver a more ‘respectful’ housing service. A full report will appear here later in the year.
The following reviews were completed between 2015 and 2019 by the residents' RaSP Group (Review and Study Panel).
Communications and Call handling Report
New Kitchens and Bathrooms Report