b'Residents newsletterIssue 1June 2020 www.fgch.co.ukWelcomeI am delighted to welcome you to the first issue of our residents newsletter. Its one of many communications channels that help us to keep in touch with you. When we launched our new organisationparcel of the way we operate. And thats not on 1 March, we had no idea of the globalgoing to change. tragedy that was about to unfurl. TheHowever, we are still adapting to the new introduction of the lockdown on 23 Marchnormal. We considered each staff job role in changed everything.turn, identifying any associated health risks We had to think and act quickly. Our guidingand then establishing rules about new ways principles were to comply fully with theof working, designed to protect residentsgovernments directives; make sure weand staff members alike. could maintain all emergency services forRest assured that if any of our staff visit your residents; and re-introduce other serviceshome or meet with you in person, they will only when we knew we could do so in a wayrespect the governments social distancing that keeps our residents and staff safe.guidelines and the procedures we have put To plan for our longer-term approach, wein place. In some cases they will be wearing quickly set up a schedule of virtual eveningpersonal protective equipment. meetings with our Board. These weeklyThank you for your patience and discussions enabled us to develop a newunderstanding during these strategic plan based on the three most likelyunprecedented times and doscenarios: hard lockdown, soft lockdown andcheck out our website for updates. pre-vaccine business as usual. As we progress through these stages you will start to see services returning, butJohn Welch sometimes not in the way they were beforeChief Executive23 March. Local accountability is part andFirst Garden Cities Homes'