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John Coxall Court
John Coxall Court (JCC) is our brand-new development of 71 two-bedroom apartments for 55's and over.
On this page you will find important information and guidance for new residents to John Coxall Court, including answers to frequently asked questions, and advice to help you with the practicalities of settling into your new home.
We have produced a short video to show how impressive John Coxall Court is both inside and out.
Latest handover information
The handover of JCC has moved to 1st March and our first new residents will be moving in from 8th March (subject to any further changes). If you are one of those moving soon, we will confirm your new moving-in date by email and for those without email, we'll call you.
Please accept our apologies for any disappointment and inconvenience caused by this unavoidable delay. As you will be aware, these are unprecedented times and all dates are subject to change depending on government restrictions, the completion of building works and how COVID-19 may impact on this schedule. If we are advised by the Government that we must stop letting properties, or we feel it is unsafe to do so, we will have no choice but to suspend moves.
We must all be flexible and adapt to changes quickly. Any further delay will be disappointing for us all, but I am sure you understand our priority is to keep everyone protected, safe and well and to follow government guidance. Your understanding and patience are greatly appreciated.
We look forward to welcoming you to your new home in March.
Weekly moving in plan
We are currently planning to let 10 flats each week. We will give the new resident(s) a moving in day within their scheduled week. Two flats will be let each day (Monday–Friday) and we have carefully chosen flats which are on either side of the block to minimise social contact in the communal areas and lifts. Ground floor flats can use their patio doors to carry out removals.
As things progress we will contact new residents individually with moving dates and if there is any change to the scheduled weeks, we will let you know by text or phone call and will keep this page updated.
At this point you should speak to your current landlord to tell them you are moving (if you haven’t already) and to give notice on your current tenancy. Please tell them the moving date is subject to change.
Please read the section below called Guidance about moving during the Covid-19 pandemic - this must be followed when it is your time to move. As Covid-19 is currently spreading fast and many people are affected, please contact us if you are concerned about your move.
Keeping you updated
To keep everyone updated in a consistent way, we will use the JCC webpage as our main method for keeping you informed. The webpage will be updated every time we have new information, so please check it regularly.
If you have any questions about your move, please email them to firstname.lastname@example.org and we will respond to you directly. You can also find answers to common questions in the Frequently Asked Questions section below.
In this very busy phase, and especially while we are still in a national lockdown, we would appreciate it if you could email, rather than ring us when possible, or use our Live Chat facility within the website.
Preparation for moving in
- Plot numbers/postal address - There can be confusion between plot numbers (while a development is being built) and postal addresses (once the building works are finished and residents have moved in).
Up to now we have referred to your flat by its building plot number, but please note that this is different to your postal address/flat number. You can find your flat number on the draft tenancy agreement sent to you.
It is important to quote just your flat number when you are arranging your move and giving organisations your new address including redirecting your post.
- Carpets - We are pleased that all flats will now be carpeted so you will not need to arrange for these to be fitted.
- Induction Hob - A reminder that the hob fitted in your kitchen is an induction hob and some pans may not be compatible. To tell if your existing pots or pans can be used hold a magnet up to the bottom. If the magnet clings to the pan then you can use it on the induction hob.
- Television, phone, and internet connections - The block is fitted with a communal TV ariel, a communal satellite dish and BT lines for phone and internet.
To use the digital aerial simply plug your TV in to the socket provided. For satellite TV services, you need to contact SKY - they will not need to fit a satellite dish as the SKY socket in your flat is connected to the communal dish.
You can choose any phone or internet provider which uses the BT line to provide these services but please note there will be no Virgin Media or cable services to the building.
No additional satellite dishes are to be fitted to the block.
- Utilities - The electricity, gas and water supplies will already be connected with a current supplier.
When you move in you will be given the supplier details and meter readings. You can then go with whichever electricity and gas provider you choose. Remember to take your meter readings for the property you are moving out of.
- Mobility scooters - If you have a scooter or are thinking about getting one soon, please us let us know as there are limited spaces.
Your tenancy sign-up and keys
To minimise risk of Covid-19 contamination, all tenancy sign-ups will be done by phone. A member of staff from the Housing Team will contact you to arrange your appointment.
During the sign-up appointment we will:
- Ask you important questions about your current health status - please see 1. Covid-19 questions we will ask you before sign-up found in the section below called Guidance about moving during the Covid-19 pandemic. If you answer Yes to any of the questions, we will complete the sign-up but agree a new moving in date for when you are well and are no longer self-isolating.
- Confirm your tenancy start date
- Explain the main tenancy conditions
- Set up a Direct Debit to pay the rent
- Confirm if you wish to receive support from Rachel Horne (our JCC Scheme Manager) and set up the charge
- Confirm the items in the flat which are gifted to you e.g. oven and hob
- Take payment of one month’s full rent.
- Tell you how and when you can collect your keys.
If you have any questions about the type of tenancy you have been given, claiming Housing Benefit or Universal Credit, our Money Advice Service or any other tenancy issue then we should be able to answer this at your tenancy sign-up. If not, we will come back to you.
Guidance about moving during the Covid-19 pandemic
To enable us to keep JCC residents and staff as safe as possible from Covid-19 infection, we ask for your help and cooperation when moving into your new property.
1. Covid-19: Questions we will ask you before sign-up
Have you travelled outside of the UK in last 2 weeks?
Have you, or anyone in your household or support bubble, got Covid-19 or have any symptoms?
Have you been contacted by NHS Test and Trace?
Have you been in contact with anyone who has Covid-19?
Are you self-isolating?
If you answer YES to any of the above:
Please contact us and we will arrange a new moving date for when you are well, and are no longer self-isolating.
We also ask that you follow government guidance for households with either 'possible' or 'confirmed' Covid-19 infection, found at www.gov.uk/coronavirus. By following the safety guidelines, you will be helping to keep everyone at JCC safe and well.
2. Moving in
When you are moving in you are expected to follow government guidance on moving during the Covid-19 outbreak, found at:
Please ensure those helping you move also respect the safety of others in the building and follow the Covid-19 guidance and adhere to the safety signs. Please all wear masks when you are in the communal areas.
If you are moving into a ground floor flat, we ask that you access the flat via your patio doors as opposed to through the main communal areas if possible.
3. After moving day
It is important to continue to observe government guidance on meeting with others safely (social distancing), found at www.gov.uk/coronavirus whilst in the communal areas at JCC, to avoid the risk of infection spreading.
In line with the government guidelines for meeting others and for everyone’s safety please:
Maintain social distancing in the corridors
Only travel around the building where you need to go – please resist exploring the rest of the block
Please don’t ask friends and family to come and visit you to show them your new flat unlike restrictions are lifted
Do not meet with others in the communal areas. Do not go into your neighbour’s flats
On government guidance the communal lounge, spa bathroom, break out areas and hairdressers will not open to residents until it is safe to do so.
We all look forward to life returning to normal, when you can enjoy the full benefits of living at JCC, but in the meantime please help us to keep things as safe as possible for everyone. Thank you for your support with these safety measures.
Moving in day
We ask that on moving day everyone follows the current Government guidance on moving house
Arrangements will be in place to protect everyone’s safety and reduce the risk of transmission of COVID-19 at moving in time. We are regularly reviewing our risk assessments.
We will be asking everyone to wear a mask in the communal areas, use the sanitisers provided and observe all current social distancing guidelines.
Please do not put your removal rubbish such as cardboard and packaging in the communal bins. Please take it to the North Herts Waste and Recycling Centre
New home user manual and Apello home hub system
In your flat you will find a manual with all the information you need about your new flat.
Please read it and keep it handy to refer to as it contains important information about your utility suppliers and the meter readings as well as user manuals for your kitchen appliances and the Apello home hub system.
If you have any questions, please refer to your manual first. If you can’t find the answer in there, contact your Scheme Manager Rachel or a foreman from Hills (the builders) for help. I am sure you can appreciate how busy they will be at moving time, so if you can resolve your query yourself it will be a great help.
To help everyone's move go as smoothly as possible, and to deal with any defect issues (new build repair problems) quickly, Rachel and a foreman from Hills will be on site in the JCC offices. Unfortunately, we cannot open the offices for people to attend in person due to COVID-19 restrictions.
To contact Rachel or Hills after you move in, please call them on the Appello Home Hub in your flat or email email@example.com and they will get back to you.
Frequently Asked Questions
Please note, new FAQs will be added to the top of the page.
1. Council Tax
The Council Tax band for John Coxall Court is set by North Herts District Council (NHDC) on advice from the Valuation Office. We are awaiting NHDC's notification and will let you know as soon as we receive it so you can make arrangements for payment.
2. Broadband and phone
BT has installed fibre optic cabling to all apartments in preperation of receiving broadband services. If enquiring about BT services please quote your postcode SG6 2DD. Each apartment also has SKY direct inputs installed ready to go with a subscription. However, if you want SKY Q you will need to book a SKY engineer visit to install a ‘Power Inserter’. There is also a Freeview port installed in each apartment and residents can plug into this to watch TV free of charge. Please note, Virgin Media is not available at John Coxall Court.
3. Kitchen spaces for appliances
Spaces are 600mm wide. Please ensure that your washing machine is no more than 595mm wide to fit the space. The fridge-freezer space has no units or worktop above, so any height fridge/freezer should fit the space
4. Window Measurements
Every apartment is different. For instance, some have a bigger 2nd bedroom window or an extra window in the lounge. We do not want to give you the wrong measurements, so we suggest you measure up prior to moving in before purchasing new curtains and blinds.
5. Shower Seats
If you need to fit a shower seat in your new home (or any other permanent aids to assist your mobility) please visit the Herts County Council website, where you will find details about how to apply for help.
6. I have a plot number and a flat number which one do I use?
While your property is in building stage we use plot numbers but when the building is complete we apply your flat number. When you are speaking to anyone regarding your flat such as SKY, delivery firms or removal firms please use your flat number.
7. When I put the JCC postcode into a website search engine it doesn’t pinpoint the flats, is the address you have given me correct?
Yes, the address is correct but because it is a brand new building it will take a little time for it to be detected by external search engines.
8. Will I have a letterbox on my door?
No, the building is too big to expect the postman to deliver to ever single flat, so there will be a bank of individual secure post boxes at the front of the building and you will be supplied with a key
9. Will the gas and electricity be on when I move into my flat?
Yes, the flat will already be connected to a supplier. Please call the supplier to register your details or if you would like to switch suppliers, cancel the allocated supplier and set up your own. Information about the supplier is published in your new home manual located in your new home.
10. When can I pick up my key?
You will receive a call from our Housing Team one week before your tenancy starts and will be given a time and day when you can pick up the keys to your new home (This will be the day before your tenancy starts so you can view your home and measure up).
Please visit the communal building to pick your keys up at the time allocated. We ask that you always follow our COVID-19 guidelines and only visit your own home and avoid walking around the building.
11. Do you have a handy-man service that I can use?
We apologise but we are unable to offer a handy-man service. Local services can be found online and through the ‘Trust a Trader’ website.
12. Will car parking spaces be allocated?
Although car parking will not be allocated, there are plenty of spaces for everyone. Over the first few weeks when people are moving in we ask that you be mindful that the removal vans and those moving in will have priority in the car park.
13. Do I need to tell anyone if I have a mobility scooter?
Yes please. We have limited spaces for mobility scooters so If you have one please email us. Also, if you are thinking about getting a scooter please get in touch to check the availability of spaces. Mobility scooters should not be taken inside the main building.
14. Is there any additional storage at JCC that I can use?
Sorry, there is no additional storage available. We ask that you keep possessions inside your home. Items placed in communal areas/corridors/cupboards pose a serious fire risk and should be avoided at all times.
15. Will there be a bin collection for my removal rubbish?
Please ask your removal company to take all removal rubbish with them or use the local recycling centre. Please do not place removal rubbish in the bin store as this is for household waste only.
16. You have asked those living on the ground floor to use their patio doors for move-in days, but can residents also use the entrance doors at the front of the building?
Yes, that’s fine. We are very mindful that we all have to follow government COVID guidelines and maintain a 2-metre distance but as long as the rules are followed then it is fine.
17. Can I apply for Housing Benefit or Universal Credit housing costs before I move in?
We would suggest that you apply for Housing Benefit or Universal Credit housing costs when you have your tenancy agreement. The agreement will confirm the tenancy start date needed to make your application. We will send the tenancy agreement to you a week before you move in.
Find out more
In this section you can take a virtual tour of a typical apartment, read our scheme brochure and find out how to apply to move to JCC.
Take a look inside...
...or view the outside space.
Read the John Coxall Court Brochure for a real insight into how life could be in this stunning, purpose-built community.
Applying for John Coxall Court
You must have either a one or two bedroom housing need and be accepted onto the North Hertforshire District Council common housing register found at the Home4U website.