Make a complaint

If something has gone wrong, we want to make it easy for you to tell us.

We place great importance on complaints and have a thorough procedure to ensure that we investigate, correct the problem and provide feed back within a reasonable timescale.  We also try to learn from our complaints to avoid similar situations arising in the future.

Contact us in whichever way is best for you:

  • Use our Chat Live Now! facility if you want an immediate response
  • Scroll down to our Contact Us Form below, which will be acknowledged within one working day
  • Ring our Resident Services Team on 01462 683307
  • Visit us in person at either Pioneer House in Letchworth or 10 Parkway in Welwyn (appointment only due to COVID-19). See our Contact Us page for full addresses and opening hours.
  • In writing, which will be acknowledged within 3 working days.

For more information on how we manage more formal complaints, please read our  Complaints & Compensation Policy 232KB

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