Make a complaint

If we've made a mistake, please let us know so we can help to resolve things for you as quickly as possible.

You can report a complaint in whatever is the easiest way for you.  You can 'Chat Live' below during office hours, or complete the Contact Us form at the bottom of the page any time 24/7. All other contact information, including our phone number, is found on our Contact Us Page

How are we doing?

Complaints are important as a measure of how we are providing our services and they also give us an opportunity to show that we value our residents by being honest and accountable, and admitting if we've messed up.

Read our  Complaints Policy for more information.

The Housing Ombudsman

We closely follow guidance from the Housing Ombudsman and at the end of last year we completed their Self Assessment Form to see if our current policy met the standards of the new Complaint Handling Code. 

FGCH Self-assessment for Complaint Handling Code

As a result of completing the self-assessment we updated our policy in line with good practice.  The most notable change was a simplification of the process from three internal stages to two.

Contact Us

Contact Us Form

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