Make a complaint

If we've made a mistake, please let us know so we can help to resolve things for you as quickly and efficiently as possible.

Our Chat Live Now! service is available during office hours, or use the Contact Us form below any time 24/7. All other contact information, including our phone number, is found on our Contact Us Page

How are we doing?

We place great importance on complaints as a measure of our day to day services, and it also gives us an opportunity to show that we value our residents by being honest and accountable, and admitting if we've messed up.

For more information on how we manage formal complaints, please read our  Complaints & Compensation Policy

The Housing Ombudsman

We closely follow guidance from the Housing Ombudsman and have recently completed their Self Assessment Form to see if our current policy meets the standards of the new Complaint Handling Code. 

 

Read the self assessment here: FGCH Self-assessment for Complaint Handling Code and do let us know if you have any comments. 

 

As a result of completing the form, we have decided that our policy needs updating and we will be publishing this early in 2021.

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