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Make a complaint
If something has gone wrong, we want to make it easy for you to tell us.
We place great importance on complaints and have a thorough procedure to ensure that we investigate, correct the problem and provide feed back within a reasonable timescale. We also try to learn from our complaints to avoid similar situations arising in the future.
Contact us in whichever way is best for you:
- Use our Chat Live Now! facility if you want an immediate response
- Scroll down to our Contact Us Form below, which will be acknowledged within one working day
- Ring our Resident Services Team on 01462 683307
- Visit us in person at either Pioneer House in Letchworth or 10 Parkway in Welwyn (appointment only due to COVID-19). See our Contact Us page for full addresses and opening hours.
- In writing, which will be acknowledged within 3 working days.
For more information on how we manage more formal complaints, please read our Complaints & Compensation Policy 232KB