Make a complaint

If we've made a mistake, please let us know so we can help to resolve things for you as quickly as possible.

You can report a complaint in whatever is the easiest way for you.  You can 'Chat Live' below during office hours, or complete the Contact Us form at the bottom of the page any time 24/7. All other contact information, including our phone number, is found on our Contact Us Page

How are we doing?

Complaints are important as a measure of how we are providing our services and they also give us an opportunity to show that we value our residents by being honest and accountable, and admitting if we've messed up.

Read our Complaints Policy about how we handle complaints and what to expect.

The Housing Ombudsman

We closely follow guidance from the Housing Ombudsman


Contact Us

Contact Us Form

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