b'Asset Delivery teamWere here to help Were now taking a smarter, more proactive and holistic approach to maintaining our properties. Its enabling us to act sooner and more effectively, to help us provide good-quality homes that continue to be safe, warm and comfortable in the years to come.Damp and mouldunder our new, more collaborative approach, if you report a damp or mould problem to us, well pop round for an inspection visit within 10 days. We will write to you with David Bonner, findings of the inspection and will complete any remedial works within 28 days of the order Head of Asset Delivery being raised. Visit the Virtual Resident Handbook area of our website for full details, along with practical tips to keep damp and mould at bay.We will gather data on the condition of all our homes, with properties classified by building type. As our database grows, well gain insights that should enable us to take action before problems arise. Weve commissioned a survey by a damp and mould expert, so you may well receive a letter from us about this. In some cases, we may be able to combine remedial work with a decarbonisation solution, like improving insulation.Fire safetythe fire safety regulations have changed. For residential buildings that are more than four storeys high, the front door (fire door) to each flat must be inspected to make sure its in a safe and satisfactory condition, and working as it should be. We have commissioned a fire expert to inspect all our supported housing schemes and apartment blocks, regardless of building height. Well use the findings to inform our planned works programme for the next three to five years. Please note: if you live in a supported housing scheme and your front door needs a repair, tell your Scheme Manager immediately. If you hear the fire alarm, stay put and keep your front door shut until help arrives.Development teamWe always aim to provide good-quality homes in areas of identified housing need, but were now going about it in a different way.Well still be piggybacking on the community obligations of developers (known as s106 acquisitions). But well also be looking to acquire suitable land and to set up partnership deals with developers. This partnership approach will give us greater control over what we develop and where, as well as timescales, quality and cost. Standardised specifications and designs will reduce costs (including future maintenance), while also enabling us to deliver stylish affordable homes that are safe, warm, efficient and built to last. John Walton,Head of Development and New BusinessIncome Recovery teamWe aim to provide a steady supply of much-needed, good-quality housing for local people who cant afford to buy or rent privately. The rent that our residents pay isour main source of income; its what enables us to maintain our properties and build new homes. Its my teams job to make sure that this income stream keeps flowing. Our tenancy support and Allison Blunt, money advice services were largely overlapping, so we streamlined them from two part-time roles to Head of Tenancya new full-time role for two people: Tenancy Sustainment Officer. This move is enabling us to provide a Services better service to residents who are vulnerable, in debt or struggling with their mental healthAlison Hilton and Olivia Towler have got off to a great start inHelping residents to access discounted rates for essential the new role, including: services like broadband and waterProviding support at a time of personal crisis Making referrals to food banks Assisting with benefit applications, including onlineSignposting additional sources of support.applications for Council Tax support and PIP (PersonalDuring the 2022/23 financial year, Alison and Olivia applied Independence Payment) their knowledge, energy, attention to detail and determination Providing money and debt adviceto help more than 100 residents.See page 5 for more details.Residents First|Page 2 Residents First|Page 3'