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Frequently Asked Questions
Please note, new FAQs will be added to the top of the page.
1. Council Tax
The Council Tax band for John Coxall Court is set by North Herts District Council (NHDC) on advice from the Valuation Office. We are awaiting NHDC's notification and will let you know as soon as we receive it so you can make arrangements for payment.
2. Broadband and phone
BT has installed fibre optic cabling to all apartments in preperation of receiving broadband services. If enquiring about BT services please quote your postcode SG6 2DD. Each apartment also has SKY direct inputs installed ready to go with a subscription. However, if you want SKY Q you will need to book a SKY engineer visit to install a ‘Power Inserter’. There is also a Freeview port installed in each apartment and residents can plug into this to watch TV free of charge. Please note, Virgin Media is not available at John Coxall Court.
3. Kitchen spaces for appliances
Spaces are 600mm wide. Please ensure that your washing machine is no more than 595mm wide to fit the space. The fridge-freezer space has no units or worktop above, so any height fridge/freezer should fit the space
4. Window Measurements
Every apartment is different. For instance, some have a bigger 2nd bedroom window or an extra window in the lounge. We do not want to give you the wrong measurements, so we suggest you measure up prior to moving in before purchasing new curtains and blinds.
5. Shower Seats
If you need to fit a shower seat in your new home (or any other permanent aids to assist your mobility) please visit the Herts County Council website, where you will find details about how to apply for help.
6. I have a plot number and a flat number which one do I use?
While your property is in building stage we use plot numbers but when the building is complete we apply your flat number. When you are speaking to anyone regarding your flat such as SKY, delivery firms or removal firms please use your flat number.
7. When I put the JCC postcode into a website search engine it doesn’t pinpoint the flats, is the address you have given me correct?
Yes, the address is correct but because it is a brand new building it will take a little time for it to be detected by external search engines.
8. Will I have a letterbox on my door?
No, the building is too big to expect the postman to deliver to ever single flat, so there will be a bank of individual secure post boxes at the front of the building and you will be supplied with a key
9. Will the gas and electricity be on when I move into my flat?
Yes, the flat will already be connected to a supplier. Please call the supplier to register your details or if you would like to switch suppliers, cancel the allocated supplier and set up your own. Information about the supplier is published in your new home manual located in your new home.
10. When can I pick up my key?
You will receive a call from our Housing Team one week before your tenancy starts and will be given a time and day when you can pick up the keys to your new home (This will be the day before your tenancy starts so you can view your home and measure up).
Please visit the communal building to pick your keys up at the time allocated. We ask that you always follow our COVID-19 guidelines and only visit your own home and avoid walking around the building.
11. Do you have a handy-man service that I can use?
We apologise but we are unable to offer a handy-man service. Local services can be found online and through the ‘Trust a Trader’ website.
12. Will car parking spaces be allocated?
Although car parking will not be allocated, there are plenty of spaces for everyone. Over the first few weeks when people are moving in we ask that you be mindful that the removal vans and those moving in will have priority in the car park.
13. Do I need to tell anyone if I have a mobility scooter?
Yes please. We have limited spaces for mobility scooters so If you have one please email us. Also, if you are thinking about getting a scooter please get in touch to check the availability of spaces. Mobility scooters should not be taken inside the main building.
14. Is there any additional storage at JCC that I can use?
Sorry, there is no additional storage available. We ask that you keep possessions inside your home. Items placed in communal areas/corridors/cupboards pose a serious fire risk and should be avoided at all times.
15. Will there be a bin collection for my removal rubbish?
Please ask your removal company to take all removal rubbish with them or use the local recycling centre. Please do not place removal rubbish in the bin store as this is for household waste only.
16. You have asked those living on the ground floor to use their patio doors for move-in days, but can residents also use the entrance doors at the front of the building?
Yes, that’s fine. We are very mindful that we all have to follow government COVID guidelines and maintain a 2-metre distance but as long as the rules are followed then it is fine.
17. Can I apply for Housing Benefit or Universal Credit housing costs before I move in?
We would suggest that you apply for Housing Benefit or Universal Credit housing costs when you have your tenancy agreement. The agreement will confirm the tenancy start date needed to make your application. We will send the tenancy agreement to you a week before you move in.