A chance to make a difference!
Join our Resident Partnership Group and help us to improve services.
To volunteer, all you need is your experience of living in a First Garden Cities Homes property.
And in return you will receive training and support that will not only increase your skills, but help your CV stand out from the crowd.
To find out more, call Jon Thurlow, Resident Relations & Comms Manager on 01462 683307 email jon.thurlow@fgch.co.uk
The workshop, chaired by independent resident engagement specialists, TPAS, made eight recommendations for improvements that FGCH are now implementing to an agreed timescale.
View the workshop recommendations here
The Resident Partnership Group (RPG) is a friendly and supportive group of volunteers who meet regularly to review FGCH's housing service and make recommendations for improvements.
The Group receives training and support and builds knowledge to hold FGCH to account for good services.
Taking part is also a great opportunity to enhance your skills and build your CV.
RPG Chair Andrea Edwards said: “We give residents a voice and help First Garden Cities to make the right decisions – for residents and for the organisation.
We've recently been involved in discussions about rent setting and FGCHs new approach to dealing with damp and mould
“We want the RPG to be a representative cross-section of residents. It’s healthy to have different viewpoints and diversity. We’re very keen to get more younger residents on board because they’ll bring important new perspectives and ideas to the table.”
Vice Chair Richard Pitt said: “I joined the RPG because I wanted to get involved. We’re a friendly group of people who want to make a difference. The Pandemic was a difficult time for people and I am keen to work with FGCH to organise more social activities for residents and their families that encourage friendship and community. ”
If you have any questions: please email enquiries@fgch.co.uk or call our Resident Services Team on 01462 683307.
Srutiny projects are co ordinated by the Resident Partnership Group (RPG). The Group's first workshop took place in April 2024, looking at how FGCH can deliver a more ‘respectful’ housing service. Sixteen residents participated in the event, chaired by TPAS, and made nine recommendations for service improvements. Eight have been agreed with a timescale for implementation.
View the workshop recommendations here
Since 2015 residents have been carrying out 'scrutiny' projects to review the quality and performance of housing services. This has led to improvements in how things are done.
Communications and Call handling Report
New Kitchens and Bathrooms Report