Join our Residents' Partnership Group

RPG logo A chance to make a difference!

Join our Resident Partnership Group and help us to improve services.  

To volunteer, all you need is your experience of living in a First Garden Cities Homes property.

And in return you will receive training and support that will not only increase your skills, but help your CV stand out from the crowd. 

To find out more, call Jon Thurlow, Resident Relations & Comms Manager on 01462 683307 email jon.thurlow@fgch.co.uk 

 

 

Get Involved

Find out below how you can get involved in helping to design and shape services. 

Whether you complete a survey, take part in a focus group, review a service or join our Resident Partnership Group, your views, ideas and findings will be helping to drive change by creating better services for residents. 

TPAS membership logo

Resident Survey 2023


We have recently completed a survey amongst a proportion of our residents to find out what you think about your home and the housing services you receive from us. 

In October 2023 we asked independent market researchers M·E·L Research to carry out the survey on our behalf and they will be reporting the results to us shortly.

The results will be published on our web site in the New Year and in a future edition of our Residents First newsletter.

A Frequently Asked Questions document explains more about the survey.

If you have any questions: please email enquiries@fgch.co.uk  or call our Resident Services Team on 01462 683307.

 

You said, we're doing

 

  • Our new estates visits programme is wrapping up for 2023 as we head towards the winter months.  Members of our Housing and Asset Management teams have visited most of our neighbourhoods,  making improvements where identified.  We will shortly be reviewing what has been achieved and sharing more detail here and in a future edition of Residents First.  Visits will recommence in March 2024.
  • The Housing Team is working with Boscombe Court residents to improve landscaping and security.  Our Estate Operative now visits regularly to carry out timely communal repairs.  On residents request a very successful 'skip day' was held to facilitate the responsible disposal of bulky items
  •  Work has taken place to improve parking signage at John Coxall Court and our estates operative visits have been amended on residents request.   We will also be installing a defibrillator shortly and providing residents with training
  • We will be producing an annual report in November summarising our performance up to March 2023 

 

 

Resident Partnership Group

Join the Resident Partnership Group (RPG) for better services!

In return for your time you will be joining a friendly and supportive group of volunteers and receive training and support to help you take part (It might also enhance your CV?!) 

Andrea and Richard RPG 2022

RPG Chair Andrea Edwards said: “We give residents a voice and help First Garden Cities to make the right decisions – for residents and for the organisation. 

We've recently been involved in discussions about rent setting and FGCHs new approach to dealing with damp and mould 

“We want the RPG to be a representative cross-section of residents. It’s healthy to have different viewpoints and diversity.  We’re very keen to get more younger residents on board because they’ll bring important new perspectives and ideas to the table.”

Vice Chair Richard Pitt said: “I joined the RPG because I wanted to get involved. We’re a friendly group of people who want to make a difference.  The Pandemic was a difficult time for people and I am keen to work with FGCH to organise more social activities for residents and their families that encourage friendship and community. ”

RPG training days - all welcome! 

 

Training title Date and venue

New consumer regulations and what to expect

Saturday 18th November, Pioneer House, Letchworth Garden City  9.30am to 2pm 

Reviewing Policies and improving services

Spring 2024 venue to be confrimed.

If you would like to take part in RPG's work please call Jon Thurlow, Resident Relations & Comms Manager on 01462 683307 or email RPG@fgch.co.uk

 

Review our performance

RaSP logo The residents' Review and Study Panel (RaSP) has reviewed, monitored and reported on the quality and performance of housing services since 2015.  Their reports have led to improvements being made to the way we do things. 

Going forward, future review and study panels will be co ordinated by the Resident Partnership Group (RPG), and carried out by resident volunteers most affected by the service being reviewed. 

Completed reviews

Communications and Call handling Report

New Kitchens and Bathrooms Report

Aids and Adaptations Report

Resident Involvement Report

 

 

 

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