Paying your rent

The rent you pay is our main source of income to maintain our properties and build new homes.

Rent is charged monthly and should be paid in advance on the 1st day of the month.

Your online account is a great way to keep track of your rent payments and current balance:

Go to My Online Account


There are many easy ways to pay - choose the best way for you!

Image of logo for allpay

Allpay offers various options:

  • Online with your debit or credit card by visiting their website
  • Taking your Allpay card to a post office or PayPoint outlet to pay in cash
  • Ringing Allpay on 0844 557 8231 to tap in your card details over the phone

Let us know if you need a new Allpay card.

Go to Allpay website

Bank transfer

You can pay directly from your bank account into ours:

Sort code: 40-28-14

Account number: 00445738

Please quote your 11 digit tenancy reference to make sure it reaches your account.  You can find this by logging in to your online account.

Direct Debit

Ring us to set up a weekly, fortnightly, 4 weekly or monthly payment.  This service is not currently available to former residents of Welwyn Garden City HA, but we're working on it!


If you have any questions about how to pay your rent, you can Chat Live to our Resident Services Team or use our Contact Us form.

Contact Us

Contact Us Form

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