Request a repair

You can chose how to report a repair to us:

 - Complete the Contact Us form below

 - Email:

 - Call us on 01462 683307 (Monday to Friday 8.30am – 5.00pm)

 - Freephone: 0800 783 0827 – option 3 (Monday to Friday 8.30am – 5.00pm)

 - Use the ‘Chat Live Now’ function (during office hours) on our website

 - For out of hours emergency repairs, please call our emergency repairs service on 0300 303 0029 which is staffed 24 hours a day.


If you are a sheltered housing resident, your first point of contact to report and book a repair in normal office hours remains your Scheme Manager.

If you are unsure who has responsbility for the repair please visit our website Repair-advice-and-responsibilities 

Routine Repairs – generally as a result of wear and tear – with no risk to health or security – target response: 28 days

Emergency Repairs – where there is an immediate risk to your health or security, or there is serious damage to your home – target response: within 24 hours


Contact Us

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