Data collection methodology

  • Residents’ contact details were provided by us to MEL Research who divided them into two groups: Residents for whom an email address was available and residents who did not have an email address
  • An email was sent to residents inviting them to take part in the survey, including a QR code to complete the survey online.  One week later a telephone survey began, contacting residents who hadn't completed the survey online and those for whom no email address was available
  • The TSM questions were programmed into a survey script by MEL Research with all survey data held by MEL Research for analysis that was reported back to us in November 2024
  • Targets were set based on our Low Cost Rental Accommodation (LCRA) stock for property type, number of bedrooms, gender and age
  • First Garden Cities Homes (FGCH) has not included Low Cost Home Ownership (LCHO) data in the published TSM results.
  • The final data collected from Low Cost Rental Accommodation residents has been weighted to ensure that it represents the overall profile of Low Cost Rental Accommodation residents. Representativeness information is shown below.