STAIRs Publication Scheme
What is STAIRs?
The government has introduced a new regulatory standard called the Social Tenant Access to Information Requirements, better known as STAIRs. STAIRs makes it easier for you to access key information about your home, your landlord, and the services you receive.
It provides more transparency for residents of privately registered providers (PRPs), such as First Garden Cities Homes (FGCH). STAIRs strengthens your ability to understand how we operate and hold us to account.
Read the government’s STAIRs guidance
Publication scheme
The government requires all social housing providers to introduce a STAIRs Publication Scheme by October 2026.
Our Publication Scheme brings important information about our housing services together in one place. This page makes it easier for you to find key information without having to ask.
We’ll regularly review the information published here to ensure it remains accurate and up to date. We’ll add new information to this scheme when we’re required to, and whenever we think it will be useful and relevant to you. If you need information in another format, or believe that information we hold and should publish is missing, contact us at enquiries@fgch.co.uk or call 01462 683307.
We’ve organised this information into clear sections to help you find what you need.
Through this publication scheme, you can access information about: