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Having trouble paying your rent?
If you start to have problems paying your rent, the first thing to do is contact your Income Officer as soon as possible.
You can login to your online account to see who your Income Officer is, and check your current balance.
Scroll down to our Contact Us form below to get in touch
Alternatively, you can:
- Ring our office on 01462 683307 or 01707 390044 to talk to us
- Send us an email firstname.lastname@example.org
- When social contact restrictions are relaxed and it is safe to do so, you will be able to make an appointment to speak to us at Pioneer House or 10 Parkway (full details on our Contact Us page)
Your Income Officer will work with you to help you try to clear your arrears as quickly as possible.
We can also offer support through our Money Advice Service
Rent problem FAQs
I pay my rent every week - how can I be in arrears?
Rent is charged monthly and is due on the first of every month. If you pay after the first of the month, or if you pay rent in arrears rather than in advance, your account will be in arrears. Rent should be paid on time on the first of the month, or in advance so the account is clear on the first of the month.
I receive Housing Benefit which is paid directly to FGCH - how can I be in arrears?
Housing Benefit is paid to us four weekly in arrears by the Local Authority, so your account will show that money is owing until we receive it. If you switch to Universal Credit that is paid directly to you, you are responsible for paying the full rent to us directly.
My account is in arrears. Am I eligible for home improvements (such as kitchen or bathroom upgrades)?
If you are in breach of your tenancy and we are taking formal action for the breach, we will not be able to carry out planned kitchen and bathroom improvements to your home.